HM 777 Privacy Policy — How We Handle Your Data in Pakistan

01Who We Are and Why This Policy Exists

HM 777 is the online gaming and sports betting platform operating at hm777.click, built specifically for Pakistani players. This Privacy Policy explains how HM 777 collects, processes, stores and protects your personal data when you use our website, create an account, place bets, deposit funds via Easypaisa, JazzCash or other local payment methods, or contact our support team.

This Policy applies to every registered and guest user of hm777.click and covers all personal information you provide to us voluntarily as well as data collected automatically during your use of the platform. By creating an account at HM 777 or using our services, you confirm that you have read and understood this Privacy Policy.

This Policy is to be read alongside our Terms and Conditions and our Responsible Gaming guidance. Together, these three documents define the rules of your relationship with HM 777.

02What Personal Data We Collect

HM 777 collects personal data from two sources: information you provide directly to us, and information collected automatically as you use the platform. Here is a full breakdown:

Information you provide directly:

• Full legal name as it appears on your CNIC or passport
• Date of birth (for age verification)
• Pakistani mobile number (your primary account identifier)
• Email address
• City of residence within Pakistan
• Identity verification documents when requested (CNIC scan, passport)
• Correspondence you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Session timestamps — when you log in and log out
• Pages visited and features accessed within the platform
• Game play history (game titles, bet amounts, outcomes)
• Deposit and withdrawal records (amounts, methods, timestamps)
• Bonus claim and wagering activity

03How HM 777 Uses Your Personal Data

Every piece of data HM 777 collects is used for a specific, legitimate purpose. We do not collect data without a clear reason, and we do not use data for purposes beyond what is listed here:

• Account creation and management — to set up your account, verify your identity, maintain your balance and process your transactions in PKR.
• Age and identity verification — to confirm that you meet the minimum age requirement of 18 years before you can deposit or play.
• Payment processing — to match your HM 777 account with your Easypaisa, JazzCash, NayaPay, SadaPay or bank account for deposit and withdrawal processing.
• Fraud and security monitoring — to detect duplicate accounts, suspicious login behaviour, bonus abuse patterns and potential money laundering activity, as required by our legal obligations.
• Customer support — to assist you when you contact us and to maintain a record of your issue for follow-up and quality assurance purposes.
• Responsible gaming monitoring — to track gaming behaviour and, where patterns suggest potential problem gambling, to proactively prompt players to consider using our responsible gaming tools.
• Platform improvement — anonymised aggregate usage data is used to identify bugs, improve the user experience and decide which new games or features to prioritise.
• Legal compliance — to meet any reporting or record-keeping obligations applicable to HM 777.

HM 777 does not use your personal data for profiling-based targeted advertising to third-party platforms. We do not build advertising profiles on our players or share data with ad networks.

04Payment Data, Easypaisa and JazzCash

This section is particularly relevant to Pakistani players. When you deposit or withdraw at HM 777 using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a debit/credit card, you need to know exactly what data flows where.

HM 777 does not directly process card numbers, Easypaisa account PINs, JazzCash MPINs or online banking credentials. These sensitive authentication details are entered directly into the payment provider's own interface and never pass through HM 777's systems. What HM 777 does receive and store is:

• The mobile number or account identifier associated with your Easypaisa or JazzCash wallet (to verify it matches your registered account)
• Transaction reference numbers generated by the payment provider
• Transaction amounts in PKR and timestamps
• Whether a transaction was successful, pending or failed

This information is necessary for us to credit your account when you deposit, process your withdrawal when you win, and resolve any payment disputes that may arise. This data is stored securely and is accessible only to authorised HM 777 staff with a legitimate need.

05Data Sharing — Who Sees Your Information

HM 777 does not sell your personal data. We do not share it with marketing companies, data brokers or unrelated commercial entities. However, there are specific, limited circumstances in which your data is shared with third parties — and you have a right to know what those are:

• Payment service providers — Easypaisa, JazzCash, NayaPay, SadaPay and partnered banks receive the transaction data necessary to process your deposits and withdrawals. Their handling of your data is governed by their own privacy policies.
• Game studios and content providers — When you play a game from a third-party studio (such as Pragmatic Play), the game software may receive technical data necessary to run the game, such as a session token and bet parameters. Personal identification data is not shared with game studios.
• Identity verification services — Where we use a third-party provider to assist with CNIC verification or KYC checks, the minimum necessary data is shared solely for that verification purpose.
• Legal and regulatory authorities — HM 777 will disclose personal data to law enforcement or regulatory bodies where required to do so by applicable law, court order or other legal process. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud prevention agencies — Information about suspected fraudulent activity may be shared with fraud prevention organisations to protect other platforms and the wider financial system.

All third parties with whom HM 777 shares data are contractually required to handle that data securely and to use it only for the specific purpose for which it was shared.

06Cookies and Platform Tracking

HM 777 uses cookies and similar tracking technologies on hm777.click. A cookie is a small text file placed on your device when you visit a website. We use cookies to make the platform work properly and to understand how players use it so we can improve it. Here is a breakdown of the cookie types we use:

HM 777 does not use advertising cookies or share cookie data with ad networks. You can control or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging into your HM 777 account.

07How We Protect Your Data

Data security is something HM 777 invests in continuously, not something we treat as a box-ticking exercise. The technical and organisational measures we have in place include:

• TLS/SSL encryption — all data transmitted between your browser or app and HM 777 servers is encrypted using 256-bit TLS, making it unreadable if intercepted.
• Encrypted database storage — personal data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls — HM 777 staff can only access personal data on a strict need-to-know basis. Access to sensitive data is logged and audited.
• Password hashing — your HM 777 account password is never stored in plain text. It is hashed using a one-way cryptographic function meaning even HM 777 staff cannot see it.
• Intrusion detection — our systems monitor for suspicious access patterns and automatically block anomalous activity.
• Regular security reviews — HM 777 conducts regular internal security assessments to identify and address vulnerabilities before they can be exploited.

While no online platform can guarantee zero risk of data breach, HM 777 takes every reasonable step to prevent unauthorised access to your data. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players promptly and transparently.

08How Long We Keep Your Data

HM 777 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Specific retention periods:

• Active account data — retained for the full duration of your account with HM 777.
• Transaction records — retained for a minimum of five years after the last transaction, as required for financial record-keeping and anti-money laundering compliance.
• Identity verification documents — retained for the period required by applicable regulations following account closure, then securely deleted.
• Customer support correspondence — retained for two years after the issue was resolved, then deleted.
• Closed account data — after account closure, personal data is anonymised or deleted within 90 days unless a longer retention period is legally required.
• Session and analytics data — anonymised and aggregated after 12 months; individual-level session data is deleted after this period.

When data is deleted at HM 777, it is removed from active systems and queued for secure destruction from backup systems within a reasonable additional period.

09Your Privacy Rights as a Pakistani Player

As a player at HM 777, you have the following rights over your personal data. All of these can be exercised free of charge by contacting us at support@hm777.click:

To exercise any of these rights, email support@hm777.click with the subject line "Data Rights Request" and tell us what you would like. We will verify your identity before acting on the request and respond within 30 days. If a request is particularly complex, we may extend this period by up to an additional 30 days and will notify you if that is the case.

10Children's Privacy

HM 777 is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under 18. If you are under 18, you must not use this platform or provide any personal information to HM 777.

We take age verification seriously. During registration, you are required to confirm your date of birth and, in many cases, to provide a copy of your CNIC. Any account found to belong to a person under 18 will be immediately closed, funds returned through the original payment method where legally permitted, and the matter escalated to our responsible gaming team.

If you are a parent or guardian and believe that your child has registered at HM 777, please contact us immediately at support@hm777.click. We will investigate and close the account within 24 hours of a verified report.

11Changes to This Privacy Policy

HM 777 may update this Privacy Policy from time to time as our services evolve, as payment methods change or as legal requirements are updated. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Send a notification to your registered email address if the change materially affects your rights or how we use your data
• Display an in-platform notification when you next log in after a significant update

Your continued use of HM 777 after the effective date of any updated Policy constitutes your acceptance of the changes. We encourage you to review this page periodically — the current version is always available at hm777.click/privacy-policy.

If you disagree with any changes to this Policy, you may close your account and request deletion of your data by contacting support@hm777.click. Any data that is required to be retained for legal reasons will be held for the minimum required period and then destroyed.

12Contact HM 777 About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way HM 777 handles your personal data, please get in touch. We take privacy inquiries seriously and aim to respond promptly and clearly:

• Email (privacy queries): support@hm777.click — subject line: "Privacy Inquiry"
• Email (data rights requests): support@hm777.click — subject line: "Data Rights Request"
• Live chat: Available 24/7 from within your HM 777 account dashboard
• Languages: English and Urdu both available
• Response time target: Within 48 hours for all privacy-related emails

For issues related to account closure, responsible gaming limits or self-exclusion, please also visit our Responsible Gaming page which has specific guidance on those topics. For account registration or general platform rules, see our Terms and Conditions.